Refund Policy

Exchange Policy – urbanautos.store

At Urbanauto.shop, customer satisfaction is our top priority. We take great care to ensure that all products meet our high-quality standards before reaching you. Please review our Return & Exchange Policy carefully before making a purchase.

1. Eligibility for Returns or Refunds

We accept return and refund requests under the following conditions:

The product is unused, in its original condition, and packaging.

The return request is made within 7 days of receiving the product.

A valid proof of purchase is provided.

Please note: We evaluate all return and refund requests on a case-by-case basis.

2. Return Inspection & Review Process

Once your return or refund request is submitted, our team will inspect the returned product to ensure it meets our return criteria.

Inspection may take 7 to 10 business days.

You will be notified about the approval or rejection of your refund after the review.

3. Refund Processing

If approved:

Refunds may take up to 30 business days to process, depending on your payment method.

Refunds are only issued if all conditions are met, including product condition and packaging.

If conditions are not fully met, store credit may be offered instead.

4. Non-Refundable Items

Certain products are not eligible for refund, including but not limited to:

Items that show signs of use or damage after delivery

Customized or special-request items

Items returned after the 7-day window

5. Contact Us

Have questions or need help with a return?

📧 Email us: buywishs@gmail.com
📞 Call/WhatsApp: 0343-7161055

We're here to assist you with your concerns and keep you updated throughout the return process.